Privacy Notice

Introduction Connecta values your privacy and is committed to protecting your personal data. This Privacy Notice explains how we collect, use, and safeguard your information when you use our CPaaS services, including messaging, campaign management, chatbots with AI, flow builders, and contact center solutions across multiple communication channels (e.g., WhatsApp, Line, Telegram, Email, SMS, Instagram Direct Message, Facebook Messenger).

Information We Collect We may collect the following types of information:

• Personal Data: Includes your name, email address, phone number, and other identifying information provided when creating an account or using our services.​

• Communication Data: Includes messages sent through our platform, logs, and metadata related to communications.

• Usage Data: Includes details about how you interact with our platform, such as access times, pages viewed, and features used.

• Technical Data: Includes IP address, browser type, operating system, and device information.

How We Use Your Information We use your information for the following purposes:

• To provide and manage our services, including processing communications and delivering messages.​

• To improve and optimize the performance and functionality of our platform.

• To ensure security and prevent unauthorized access or misuse of our services.

• To communicate with you regarding updates, support, or promotional content, subject to your preferences.

• To comply with legal obligations and enforce our Terms of Use.

Sharing Your Information We may share your information under the following circumstances:​

• Service Providers: With trusted third-party vendors who assist in delivering our services, such as hosting, analytics, and customer support.

• Legal Obligations: To comply with applicable laws, regulations, or legal processes.

• Business Transactions: In connection with a merger, acquisition, or sale of all or a portion of our business.

• We do not sell or rent your data to third parties

Data Security We implement industry-standard measures to safeguard your information against unauthorized access, loss, or disclosure. However, no system can guarantee complete security, and you share information at your own risk.

Data Retention We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Notice or comply with legal obligations.

Your Rights Depending on your jurisdiction, you may have the following rights:

• Access, correct, or delete your personal data.

• Restrict or object to the processing of your data.

• Port your data to another service provider.

• Withdraw your consent for data processing (where applicable).

• To exercise these rights, contact us at privacy@connecta.id.

Cookies and Tracking Technologies Our platform may use cookies and similar technologies to enhance user experience and gather usage statistics. You can manage your preferences through your browser settings.

International Data Transfers If you access our services from outside Indonesia, your data may be transferred to, stored, or processed in a jurisdiction where data protection laws may differ from your own. We ensure appropriate safeguards are in place for such transfers.

Updates to this Privacy Notice We may update this Privacy Notice periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our platform or other means.

Contact Information If you have questions or concerns about this Privacy Notice, please contact us at privacy@connecta.id.